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Friday, November 15, 2024

Cary’s Biennial Citizen Satisfaction Survey to Begin January 3

Survey

Town of Cary issued the following announcement on January 3.

Consultants working on behalf of the Town of Cary will contact selected residents by phone between January 3 and January 31 to solicit their opinions on how the Town’s government is working for them.

Topics covered will include public safety, services, communications, transportation, recreation, and the environment.

Residents are selected at random and responses to the survey will be anonymous, though participants may opt to provide identifying information if they wish to potentially participate in future focus groups based on the report’s findings.

Cary, NC – On Monday, January 3, consultants working on behalf of the Town of Cary will begin contacting over 400 residents, selected at random, to solicit their opinions on how well Cary’s government works for them. Citizens will be contacted by phone and asked to spend about 20 minutes answering 50 questions for the scientific poll, which will be conducted through January 31. Topics will include public safety, services, communications, transportation, recreation, and the environment.

“While the pandemic has altered some of the ways we do business, we have and will continue to provide services for Cary citizens, so it’s important that we continue using science-based research to learn and understand what they’re feeling about their local government as well as the place they’ve chosen to call home,” said Town Manager Sean R. Stegall. “We encourage you to answer our call if you’re one of those who’s randomly selected to participate.”

This will be the 13th survey of this kind that Cary has conducted about its operations and services. As in previous years, the 2022 survey is divided into three parts:

Questions carried over from previous surveys, which allow Cary to track trends in its performance

Questions that change from survey to survey, which help indicate current or emerging issues

Demographic questions (age, sex, race, and education), which help ensure the sample group is representative of Cary’s population

Responses are anonymous, and demographic information will be used only in the aggregate, though respondents will have the option to provide identifying information if they are interested in participating in future focus groups based on the survey’s findings.

BKL Research of Salem, VA, has contracted with the Town to conduct the study and related focus groups at a cost of $34,760. The survey report is expected in spring 2022, and will be posted in the Surveys and Research section of townofcary.org, where an archive of previous reports is also available.

Primary Contacts

If you have specific questions about Town services or operations, dial 311 anywhere in Cary, (919) 469-4000 outside town limits, or email 311@townofcary.org

Resources

Surveys and Research

Submit a 311 Request

Original source can be found here.

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